Relationship marketing has been our specialty for over 20 years

As a leader in personalization and marketing automation, we provide an all-in-one platform that maximizes our clients’ marketing ROI. We equip marketing teams with all of the tools and guidance they need to effectively leverage their data in order to deliver relevant, automated communications that improve their relationships.

Our Story

Dialog Insight began its journey in 1999 in Quebec City by launching an email marketing platform. Our primary goal was straightforward: strengthen business relationships between brands and their customers. Following our rapid success, we opened our first international office in Marseille a few years later. Today, we have more than 75 employees spread across Canada and France who are dedicated to keeping up with marketing trends and technological advancements.

Our customers

We serve over 400 brands in various market sectors.

Increase the efficiency of your teams while effortlessly increasing sales.

  • E-commerce integrations
  • Product recommendations, referral programs, and unique promo codes
  • Automated scenarios
  • Highly personalized newsletters
  • Omnichannel marketing campaigns
  • 360-degree profile with behavioral tracking
  • Distributed marketing
  • Performance evaluation

Make use of personalization features to suggest relevant events and sell more tickets.

  • Ticketing data integration
  • Pre- and post-performance automated messages
  • Post-event survey
  • Recommendations based on visits, purchases, and preferences
  • Highly personalized newsletters
  • Sales and campaign analysis

Securely handle the personal data of your customers while delivering an enhanced level of customer service

  • 360 -degree profile with custom indicators
  • Administrative and/or promotional messages
  • Hyper-personalized and omnichannel communications
  • Acquisition campaigns via events, contests, and referral programs
  • Secured data and access

Increase customer loyalty and speed up the acquisition of new contacts to monetize your data.

  • Unification of data from all brands
  • Customer segmentation and analysis
  • Automation of newsletters from already generated content (RSS)
  • Organization of contests and draws
  • Email, SMS, web push and mobile push
  • Event promotions according to preferences and profiles

Create opportunities to engage and retain your members with minimal effort.

  • Automated renewal campaigns and reminders
  • Unification of member and non-member data
  • Satisfaction survey
  • Management of event invitations
  • Electronic voting process during elections
  • Advanced segmentation

Improve governance and stakeholder satisfaction.

  • Unification of data
  • Omnichannel campaigns
  • Advanced segmentation
  • Hyper-personalized newsletters
  • Automated scenarios
  • Satisfaction surveys

Our clients for over 20 years

The solution provided by Dialog Insight allowed us to centralize the view and management of our marketing campaigns on SMS and email channels while consolidating our customer knowledge in the same environment. We thus have an evolving tool that allows us to use diversified functionalities and to personalize our communications, both nationally and locally, while adjusting our commercial pressure. Finally, Dialog Insight’s teams are available, reactive and provide us with quality support.

Customer Relations

Our reach


stored contacts




email transmissions

Our team

Pascale Guay


Alain Marceau


Pascal Jolin


Alexandre Thouin


Audrey Bouchard

Human Resources Director

Benjamin Guay-Marceau

Regional Director

Francois Guay-Marceau

Product Director

Jean-Charles Moy

Marketing Director

Get in touch with our team to learn more about our business
and how we can assist you in achieving your objectives.