Québec, Qc

Business Analyst

BuzzWords: Customer data platform, big data, marketing, analysis, business

Your mission

  • Support the client in identifying their needs and relevant technological solutions;
  • Ensure an adequate analysis of customer needs and the various models (schematization of communications and data exchanges);
  • Offer the best products and services to meet customer needs;
  • Respond to support requests by making sure to respect our SLA;
  • Evaluate the work required to meet the client’s needs in the context of our platform;
  • Guide clients in adopting best practices on our platform by playing an advisory role;
  • Keep up to date with the development of the application;
  • Validate with analyst programmers the feasibility of the envisaged solutions;
  • Design the technical analysis to meet the customer needs;
  • Act as a CRM expert;
  • Participate in the evolution and improvement of the application by suggesting improvements or additions
  • Suggest new approaches, both operational and technological, to improve efficiency, stand out and innovate.

Your profile

  • 3 years of experience in managing or carrying out technical web projects;
  • Demonstrate an analytical and advisory capacity;
  • Excellent understanding of the technical aspects of the web (HTML, CSS, Google analytics)
  • Knowledge of personalized marketing and CRM;
  • Skilled in understanding clients’ issues and needs quickly;
  • Have a sense of organization and demonstrate rigor;
  • Be able to manage several projects at the same time (priority management);
  • Demonstrate an ability to solve problems quickly, to make decisions;
  • You know how to document projects (project plan, progress reports, change requests);
  • Yoiu’re an outstanding team player;
  • You have good communication and relational skills;
  • Bilingual (French and English, spoken and written);
  • Have experience with the Dialog Insight platform (an asset).

Culture and social life at DI

  • Passion, commitment and surpassing are at the heart of our culture;
  • Customer focus, flexibility, excellence, distinction and integrity; five values ​​that guide our daily decisions.
  • Work with a multidisciplinary team on challenging and above all stimulating projects;
  • A daily tradition: board games (at dinner or in the evening);
  • Social and sports activities for all tastes.

Our context

  • Company founded in Quebec specialized in personalized marketing for more than 20 years;
  • More than 60 employees in three offices (Quebec, Montreal and Marseille);
  • Teleworking with Teams from everywhere;
  • Daily challenges and a team to support you.
Spontaneous application

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Maximum weight allowed : 10 Mo Allowed extensions :
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  • pdf
  • doc
  • docx

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