Business Analyst

Your mission

• Support the client in identifying their needs and relevant technological solutions;
• Ensure an adequate analysis of customer needs and the various models (schematization of communications and data exchanges);
• Offer the best products and services to meet customer needs;
• Respond to support requests by making sure to respect our SLA;
• Evaluate the work required to meet the client’s needs in the context of our platform;
• Guide clients in adopting best practices on our platform by playing an advisory role;
• Keep up to date with the development of the application;
• Validate with analyst programmers the feasibility of the envisaged solutions;
• Design the technical analysis to meet the customer needs;
• Act as a CRM expert;
• Participate in the evolution and improvement of the application by suggesting improvements or additions
• Suggest new approaches, both operational and technological, to improve efficiency, stand out and innovate.

Your profile

• 3 years of experience in managing or carrying out technical web projects;
• Demonstrate an analytical and advisory capacity;
• Excellent understanding of the technical aspects of the web (HTML, CSS, Google analytics)
• Knowledge of personalized marketing and CRM;
• Skilled in understanding clients’ issues and needs quickly;
• Have a sense of organization and demonstrate rigor;
• Be able to manage several projects at the same time (priority management);
• Demonstrate an ability to solve problems quickly, to make decisions;
• You know how to document projects (project plan, progress reports, change requests);
• Yoiu’re an outstanding team player;
• You have good communication and relational skills;
• Bilingual (French and English, spoken and written);
• Have experience with the Dialog Insight platform (an asset).

Culture and social life at DI

• Passion, commitment and surpassing are at the heart of our culture;
• Customer focus, flexibility, excellence, distinction and integrity; five values ​​that guide our daily decisions.
• Work with a multidisciplinary team on challenging and above all stimulating projects;
• A daily tradition: board games (at dinner or in the evening);
• Social and sports activities for all tastes.

Our context

• Company founded in Quebec specialized in personalized marketing for more than 20 years;
• More than 60 employees in three offices (Quebec, Montreal and Marseille);
• Teleworking with Teams from everywhere;
• Daily challenges and a team to support you.