BuzzWords: Customer data platform, big data, marketing, project management
Support the client in the definition of his business needs in the context of our platform (Personalized campaign, 360 customer relationship management, CRM, automated marketing, contests, surveys, lead management activities);
Suggest ideas, leads or solutions to clients to achieve their goals;
Structure client projects to ensure efficient and coordinated implementation;
Ensure the functional analysis of customer projects and document the specifics (schematization of communications and data exchanges, production of models);
Determine the execution plans, coordinate the implementation and control the quality of the project (objectives / costs / deadlines);
Guide clients to adopt best practices on our web platform by playing an advisory role;
Ensure the quality of services that correspond to the standards and expectations of the client;
Maintain and develop a long-term business relationship with the client;
Identify opportunities for future additional projects;
Manage the schedule of achievements.
Culture and social life at DI
Passion, commitment and surpassing are at the heart of our culture;
Customer focus, flexibility, excellence, distinction and integrity; five values that guide our daily decisions.
Work with a multidisciplinary team on challenging and above all stimulating projects;
A daily tradition: board games (at dinner or in the evening);
Social and sports activities for all tastes.
3 years of experience in managing or carrying out technical web projects;
Demonstrate an analytical and advisory capacity;
Excellent understanding of the technical aspects of the web (HTML, CSS, Google analytics)
Knowledge of personalized marketing and CRM;
Skilled in understanding clients’ issues and needs quickly;
Have a sense of organization and demonstrate rigor;
Be able to manage several projects at the same time (priority management);
Demonstrate an ability to solve problems quickly, to make decisions;
You know how to document projects (project plan, progress reports, change requests);
Yoiu’re an outstanding team player;
You have good communication and relational skills;
Bilingual (French and English, spoken and written).
Have experience with the Dialog Insight platform (an asset);
Company founded in Quebec for more than 20 years with the atmosphere of a startup;
More than 65 employees in three offices (Quebec, Montreal, Toronto and Marseille);