Automate and simplify
In order to meet Fenplast’s need, Dialog Insight has implemented an automated transfer of transaction data from the Fenplast distributors’ internal system to its platform.
Automated marketing functions are used to send invitations to the satisfaction survey and remind customers who have not responded. The process consists of targeting contacts who have completed a transaction within a specified time period and sending them an email invitation to complete the satisfaction survey.
Dialog Insight’s survey tool is used to conduct the survey and collect response statistics.
Survey responses are then automatically forwarded to Fenplast’s marketing team for follow-up.