Celebrate our 25th anniversary: 25% off your new license. Launch your omnichannel campaigns now!
Login
Get a demo

Fenplast improves its client experience with an automated after-sales feedback system.

A satisfaction survey tracks the evolution of the customer experience in real time. Automated communication, delivered at the right time, detects the necessary improvements to its sales process.
Large-scale retailing

Results

Satisfait-Icone
Increase the number of satisfied customers.
Fidelite-Icone
Improve customer loyalty.
Revenu-Icone
Boost sales and revenue.

Collect customer feedback quickly across the distribution network.

With a network of distributors spread across Quebec and Ontario, it is difficult to obtain customer feedback on their level of satisfaction. In order to improve the customer experience, an integrated and automated solution was required.

Reliable automated service

Electronic collection of data

An online form was developed in order to gather uniform data across the entire network. The responses are then automatically transmitted to the marketing team to identify areas for improvement.

Fenplast - Collecte de données systématique

Automated request

The automated transactional data was used to create a campaign to contact customers who had made purchases during a specific time frame.

Fenplast - Une sollicitation automatisée - Copie
“We are delighted to have collaborated with Dialog Insight on this project, and we particularly appreciated the application’s flexibility and power. The project was completed smoothly, thanks to dedicated customer service and strict adherence to deadlines, and it will allow us to set up several future opportunities in digital marketing.”
Groupe 65
Sylvain Arbour
Marketing Director
Fenplast-Logo

Share this article

Like Fenplast, develop your automated campaigns by getting in touch with us.
Contact us

Read also

Entertainment & Performing Arts

Tourisme Chaudière-Appalaches expands its database with a contest.

The competition offered the chance to win a fantasy weekend in Chaudière-Appalaches. The synchronization of website data and an automated registration process have been implemented. By sharing the form, participants could also increase their chances.

Lire la suite

Entertainment & Performing Arts

OSE increases customer loyalty through relevant communications

Personalization enables Québec Spectacles to create a customer experience based on data in order to stand out by focusing on the right information given to the right person.

Lire la suite

Retail

Maximizing Online Sales Through Automated Abandoned Cart Reminders

Discover how Dubois Agrinovation optimized its online sales with automated abandoned cart reminders using Dialog Insight, boosting its conversion rate and enhancing the customer experience.

Lire la suite

Retail

Maximizing Online Sales Through Automated Abandoned Cart Reminders

Discover how Dubois Agrinovation optimized its online sales with automated abandoned cart reminders using Dialog Insight, boosting its conversion rate and enhancing the customer experience.

Lire la suite

Retail

With abandoned cart notifications, "Les Librairies" boosts conversions.

LIQ was successful in increasing sales through the implementation of an automated process of personalized reminders based on website transactional data.

Lire la suite

Entertainment & Performing Arts

Winning Interactions and Popular Contests at Event Venues

Learn how Groupe CH, a leader in sports and entertainment in Quebec, enhanced its contests with Dialog Insight’s customized solution, providing real-time interactive experiences during over 1,600 annual events, including festivals and shows.

Lire la suite

Subscribe to our newsletter

North America

1 866 529-6214

Europe

+33 1 86 76 69 96
Contact us

Company

Products

Channels

© 2024 Dialog Insight. All rights reserved.

Privacy Statement

Terms of use