A database was specifically created and structured to collect behavioral data from the client's website. An automated import has been set up to keep this information in the contact file up to date.
The content of mailings automatically adjusts in response to changes in the show schedule. Automation enabled the client to reduce the risk of errors while saving time.
Data collected from browsing activities and customer profiles is used to personalize email content with show recommendations tailored to each customer.
Share this article
A satisfaction survey tracks the evolution of the customer experience in real time. Automated communication, delivered at the right time, detects the necessary improvements to its sales process.
