Support

FREQUENTLY ASKED QUESTIONS

Some of the most frequently asked questions are answered here. If that does not solve your curiosity bug, be sure to check out the online help.

Deactivating a contact is always the preferred choice.Therefore the contact and the related history is kept in the database, but the contact will no longer be eligible to receive emails when you send messages. Deleting a contact remove it entirely from the database, including its complete history.

We cannot authorize the import of bought lists as it does not comply with our usage policies which require us to have an express or implied mailing consent (for example, an existing business relation with the client, or a subscription request).

We have developed unique tools specifically to meet Canada’s Anti-Spam Law. To take advantage of these great features, you only need to contact your account director and ask for it. Once the consent manager is enabled in your account, you’ll be able to send messages with complete peace of mind.

With the increasing number of mobile platforms on the market, it is very difficult, not to say impossible, to design a responsive message that will display perfectly on all platforms. To see which platforms do support responsiveness, please refer to our list of responsive-friendly platforms.

It is strongly recommended to work with one single project, in which you’ll import your different contact lists, and then to use groups to target your contacts. This way, you’ll be able to have a complete history of your contacts in one single project and to also better manage opt-ins and opt-outs.

In order to get to know your contacts better and to create highly personalized messages, use Dialog Insight’s performant data acquisition tools. Whether you use forms, surveys, registrations or Journey, our website visit tracking tool, you’re sure to collect more information on your contacts. And this precious information will help you personalize your messages even more!

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