{"id":9128,"date":"2024-07-26T10:41:27","date_gmt":"2024-07-26T14:41:27","guid":{"rendered":"https:\/\/www.dialoginsight.com\/?p=9128"},"modified":"2025-10-17T11:09:23","modified_gmt":"2025-10-17T15:09:23","slug":"law-25-10-myths-or-realities","status":"publish","type":"post","link":"https:\/\/www.dialoginsight.com\/en\/blog\/security-and-conformity\/law-25-10-myths-or-realities\/","title":{"rendered":"Law 25: 10 Myths or Realities"},"content":{"rendered":"\n<p>With the advent of Law 25, you might have heard various opinions. New laws always come with some unclear concepts. Given the significant financial consequences of non-compliance, it&#8217;s natural to want clarity. To help you, here are 10 myths or realities:<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #1<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Personalization is no longer allowed&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>If you wish to collect data for personalizing your communications, you simply need to mention the purpose at the time of collection or in the privacy policy. It seems perfectly normal, for example, to greet someone by their first name if it has been collected. This does not require special consent. The privacy policy must be adjusted to describe the use and processing of the data.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #2<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Communication consents must be collected again&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>Consents collected through a subscription are still valid. Implicit consents defined by the Canadian Anti-Spam Law (CASL) are also valid when respected. This law also provides for the use of implicit consents. The uses must also be described in the privacy policy. The purpose of the new law is not to hinder customer relationships but to protect personal information.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/lois\/rlrq-c-p-39.1\/derniere\/rlrq-c-p-39.1.html#:~:text=Le%20consentement%20%C3%A0,est%20sans%20effet\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 14 of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #3<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">I can transfer data to systems located in the United States&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is true, but not without conditions, as it is not an equivalent state.<\/p>\n\n\n\n<p>When you transfer data outside Quebec, you must inform individuals of this transfer and guarantee the same level of data protection. If the data can be accessed in any way, for example, by a government or used otherwise, there are issues, and you are responsible for the risks and consequences.<\/p>\n\n\n\n<p>That\u2019s why we recommend keeping your data in Quebec.<\/p>\n\n\n\n<p><strong>Note:<\/strong> Facebook was recently fined 1.4 billion in Europe for these transfers.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=17.%E2%80%83%20Avant%20de,un%20tel%20renseignement\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 111 (Article 17) of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #4<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">A cookie or tracker manager is mandatory&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is partly true.<\/p>\n\n\n\n<p>If you want to continue using tracking software like Google Analytics and other visit markers that are not anonymous and in a non-commercial context.<\/p>\n\n\n\n<p>Law 25 requires that any function allowing a technology to identify, locate, or profile a person from whom it has collected personal information must be disabled by default. The organization must inform the person and offer ways to activate these functions, if possible.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=65.0.1.%E2%80%83%20En%20plus,d%E2%80%99effectuer%20un%20profilage\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 19 (Article 65) of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #5<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Click and email open tracking are not covered by the law&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>By default, tracking must be anonymous to comply with the law until consent is obtained. People must be informed of the situation and offered a way to activate tracking. Obtain consent for email tracking as this use is not implicit.<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #6<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">Express consent is required for everything&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>Express (or explicit) consents are mandatory for one purpose only, which is the use of sensitive data.<\/p>\n\n\n\n<p>In all other situations, consent must be obtained in simple and clear terms for each purpose. In other words, the purposes can be stated in a privacy policy. Additionally, the notion of tacit or implicit consent continues to exist under certain conditions.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=12.%E2%80%83%20Un%20renseignement,commerciale%20ou%20philanthropique\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 110 (Article 12) of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #7<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">All data is equally important&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>Data must be classified according to type and consider the impact and risk related to them.<\/p>\n\n\n\n<p>Having the list of names and phone numbers from a directory stolen (losing the directory) does not have the same importance as losing SINs and bank account numbers or even someone\u2019s health information.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=3.2.%E2%80%83%20Toute%20personne,des%20renseignements%20personnels\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 103 (Article 3.2) of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #8<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">The privacy policy must be accepted with each modification&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>You must communicate changes to purposes and uses. Only changes to purposes that have an impact require consent. For example, you could not simply change the policy to accept a data transfer to a third party like Facebook without obtaining consent, unless it is anonymized. However, a simple review of an explanation to make it clearer does not need to be resubmitted.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=8.2.%E2%80%83%20La%20personne,doit%0Afaire%C2%A0l%E2%80%99objet\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 107 (Article 8.2) of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #9<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">I can use an online platform&#8217;s services without a contract&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>If you use systems that accumulate personal data, you must have a written contract with the third party with commitments to comply with the law. This contract must specify, among other things, the use of the data, their confidentiality, and destruction.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=18.3.%E2%80%83%20Une%20personne,%C3%A0%20cette%20confidentialit%C3%A9\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 115 (Article 18.3) of the Law<\/strong><\/a><\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Myth #10<\/strong>&nbsp;<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\">We must conduct a risk factor assessment for all our systems&nbsp;<\/h2>\n\n\n\n<p><strong>Response:<\/strong> This statement is false.<\/p>\n\n\n\n<p>Only for new systems to be implemented and systems where data is hosted outside Quebec. Other systems in place are not subject to this requirement.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.canlii.org\/fr\/qc\/legis\/loisa\/lq-2021-c-25\/190120\/lq-2021-c-25.txt#:~:text=3.3.%E2%80%83%20Toute%20personne,%C3%A0%20leur%20support\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Link to Article 103 (Article 3.3) of the Law<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover the most common myths associated with the implementation of Law 25 and its impact on businesses in Quebec.<\/p>\n","protected":false},"author":4,"featured_media":9130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29,30],"tags":[],"class_list":["post-9128","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-security-and-conformity","category-law-25-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Law 25: 10 Myths or Realities - 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