Fenplast improves its client experience with an automated after-sales feedback system.

A satisfaction survey tracks the evolution of the customer experience in real time. Automated communication, delivered at the right time, detects the necessary improvements to its sales process.

Large-scale retailing

Results

Increase the number of satisfied customers.

Improve customer loyalty.

Boost sales and revenue.

Collect customer feedback quickly across the distribution network.

With a network of distributors spread across Quebec and Ontario, it is difficult to obtain customer feedback on their level of satisfaction. In order to improve the customer experience, an integrated and automated solution was required.

Reliable automated service

Electronic collection of data

An online form was developed in order to gather uniform data across the entire network. The responses are then automatically transmitted to the marketing team to identify areas for improvement.

Fenplast - Collecte de données systématique

Automated request

The automated transactional data was used to create a campaign to contact customers who had made purchases during a specific time frame.

Fenplast - Une sollicitation automatisée - Copie

“We are delighted to have collaborated with Dialog Insight on this project, and we particularly appreciated the application’s flexibility and power. The project was completed smoothly, thanks to dedicated customer service and strict adherence to deadlines, and it will allow us to set up several future opportunities in digital marketing.”

Sylvain Arbour

Marketing Director

Share this article

Like Fenplast, develop your automated campaigns by getting in touch with us.

Read also

Crown Corporation, Travel & tourism

Sépaq boosts its conversion rate by leveraging its existing database.

Reminders and personalized follow-ups have been implemented to provide a high-quality customer experience, whether following a recent purchase or as part of an annual renewal.

Maximizing Online Sales Through Automated Abandoned Cart Reminders

Discover how Dubois Agrinovation optimized its online sales with automated abandoned cart reminders using Dialog Insight, boosting its conversion rate and enhancing the customer experience.

With distributed marketing, E. Leclerc makes it easier to manage all of its banners.

Centralizing marketing activities enables teams to easily share information (data, content, etc.) in order to manage local and national activities efficiently while enhancing overall organizational performance.

Ville de Laval Increases Citizen Engagement through Personalized Newsletters

Discover how Ville de Laval successfully personalized its communications via its newsletters for citizens and employees, optimizing content to better cater to subscribers’ interests and enhance engagement.

With abandoned cart notifications, "Les Librairies" boosts conversions.

LIQ was successful in increasing sales through the implementation of an automated process of personalized reminders based on website transactional data.

A smart dashboard to streamline the management of Mediafilm events

Discover how Mediafilm optimizes CinÉcole event management with a custom dashboard that centralizes information on workshops and screenings, ensuring better coordination and budget management.

What's new in Dialog Insight

Join the Dialog Insight community to deliver more value for your customers.

Fenplast improves its client experience with an automated after-sales feedback system.

Results

Collect customer feedback quickly across the distribution network.