Dialog Insight worked with Techni-Contact to create a structured relational database with 21 interconnected tables. This new database centralizes data from the CRM and other sources, offering simplified access and increased flexibility for marketing and sales teams. This solution ensures more streamlined data management, essential for the effectiveness of campaigns and responsiveness to client needs.
With the new data structure, several automated scenarios were created to optimize customer journeys. This automation enables personalized communications at each stage of the purchasing cycle, including invoicing, personalized catalog mailings, internal alerts, and abandoned cart reminders. The result: streamlined operations and more relevant client interactions.
The flexibility of the database and automated scenarios allowed Techni-Contact to extend the customer journey, moving from 3 months to 1 year of email engagement. This evolution strengthens customer loyalty by tailoring each interaction to client preferences and behaviors, enabling a continuous and highly personalized experience for each segment.
To enable simple and effective data utilization, Dialog Insight implemented generic queries with filters, facilitating segmentation and campaign personalization. This simplification allows Techni-Contact’s teams to precisely target their audiences and adapt communications to better meet each client’s expectations.
Dialog Insight worked closely with Techni-Contact to align the database structure with the company’s business processes. Through strategic discussions and in-depth analysis, processes were streamlined, allowing for an increase in automated communications throughout the purchase cycle. This approach strengthens Techni-Contact’s overall marketing strategy and supports sustainable growth.
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A satisfaction survey tracks the evolution of the customer experience in real time. Automated communication, delivered at the right time, detects the necessary improvements to its sales process.
Since implementing these automated campaigns, Héma-Québec has observed a significant increase in the retention rate of new donors and their engagement. With an average open rate of 73%, the appointment booking rate for plasma donors has doubled.
A satisfaction survey tracks the evolution of the customer experience in real time. Automated communication, delivered at the right time, detects the necessary improvements to its sales process.
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